In May 2019, we welcomed Mark Carey, Lead Maintenance Technician. He will perform maintenance for Charlie Hill Terrace.
EMERGENCY MAINTENANCE: After hours phone number for emergencies call (850) 244-4486.
Maintenance staff is allowed to respond during non-business hours only to true emergency situations. Work order charges may be applied in certain cases. Emergency maintenance work orders are only for repair needs with threaten life, health, or safety of a resident or could cause extreme damage to the property.
See current Maintenance Charges Here.
Emergency Maintenance Defined: Plumbing
1. Gas Leak - If you suspect a gas leak, always leave the unit and call Okaloosa Gas at (850) 729-4700. In the event that Okaloosa Gas determines that repairs must be made, you should call the Emergency Work Order Line.
2. Water Heater Leaking - no hot water is not an emergency response item.
3. Plumbing Leak Sufficient to Cause Damage to Property
4. Clogged Sink - if at least one sink in the unit is functioning properly, an emergency response will not be made.
5. Clogged or Broken Toilet - if unit has two bathrooms, repairs will be made next business day unless both toilets are not functioning. Tenant must attempt to clear clog with plunger before calling emergency number.
Emergency Maintenance Defined: Doors/Windows/Structure
1. Exterior Door and/or Window Cannot Be Locked
2. Window Glass Broken Completely Out
3. Major Damage to Structure
4. Ceiling/Roof Leaking
5. Emergency Entry Into Apartment – Charge applies if door lock is working properly. Proof of occupancy must be provided (photo identification with matching address or other method).
Emergency Maintenance Defined: Unit Equipment
1. Refrigerator AND Freezer Not Functioning
2. Smoke Alarm Not Functioning Properly
3. Unit Heat Not Functioning (during outside temperatures below 50 degrees)
4. Air Conditioning Not Functioning (during outside temperatures above 90 degrees)
5. Electrical Wires Exposed From Fixture (outlet, switch, light fixture)
6. No Electrical Power in Unit - Tenant must check breaker box before calling emergency work order number.